Messages: Allow and display Agent's name (Signature)
under review
B
Bernardo Gonzalez
Business problem:
Customers want to make sure their contacts are aware of the agent's identity to encourage responses, avoid ignored conversations, and create a more personalized chat experience.
Desired outcome:
For supported channels, it would be good to automatically add and display the agent's name and their role/company name for every message they send out (in the footer and header). This will give visibility to the contact of who they are speaking, adding a personal touch to the conversation and security.
J
Jerry Lu
The sender's ( agent's ) name can be displayed in the conversation, allowing the recipient to know who they are currently speaking with. This screenshot is from the user settings page of Sleekflow and the conversation box of the LINE channel:
J
Jerry Lu
Sleekflow has this feature that displays agent's names. We hope the response.io will catch up soon.
J
Joao Correa
We need this so much!!
Chitolina Imobiliária
It's been two years and still nothing :(
Bopha Vann
i wish it happend soon
S
Shi Hui
L
Lim Alex
Seriously need the signature feature badly..
Amruth R Savadatti
We need this feature
A
Asdsad Asd
When will this get released? Makes the chat experience so much more personal
M
Matias Roverano
Please, need this to continue with respond.io
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