Messages: Allow and display Agent's name (Signature) | Voters

Messages: Allow and display Agent's name (Signature)

Bernardo Gonzalez

Business problem:
•	As a business user, I want to create and manage personas/different agent name for my business messaging experience, so that conversations can seamlessly transition with clear identification of the persona involved.
Desired outcome:
•	Ability to create personas/multiple agent names
•	Display persona profile picture in conversations
•	Display persona name and business annotation above messages
Use Cases:
•	Transition displaying of different human agents seamlessly
•	Clearly identifying which persona is responding in a conversation to the Contact
The current workaround:
•	Must append the agent name manually into the text message

June 21, 2021

Issac Rosenberger

Is there any progress on this?

Amalia Putrieka

Hi Issac Rosenberger, thanks for checking in. We're actively working to improve our platform and will provide updates as soon as we make progress on this feature. Stay tuned!

Nabilah Binti Salleh

marked this post as

open

Jerry Lu

The sender's ( agent's ) name can be displayed in the conversation, allowing the recipient to know who they are currently speaking with. This screenshot is from the user settings page of Sleekflow and the conversation box of the LINE channel:

Jerry Lu

Sleekflow has this feature that displays agent's names. We hope the response.io will catch up soon.

Joao Correa

We need this so much!!

Chitolina ImobiliÃ¡ria

It's been two years and still nothing :(

Bopha Vann

i wish it happend soon

Shi Hui

Merged in a post:

Option to add operator name to send message

Fabio Moreno

Option to add operator name to send message to the client know who are talking to

July 28, 2023

Lim Alex

Seriously need the signature feature badly..

Amruth R Savadatti

We need this feature

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