Merge Contacts Feature (From Multiple Channels)
If the same person contacts you on many separate channels, it would be great if we could merge both profiles into a single contact.
1) Manual Merge: User can press a "merge" button and then select another contact on the platform.
2) Automatic Merge: If to contacts have the same key identifier (like email or phone number) merge them automatically.
We still need to decide what happens if 2 contacts have conflicting Custom Field, one will have to overwrite the other.
Please leave any other ideas below!!
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Lok Hin Au