223
Manual Ejection of Workflow at Messages Module (Stop Workflow for a Contact)
planned
A
Anthony Malkoun
If I start talking to the client (I send messages from the respond's messages module), I'd like the workflow to be stopped (eject contact from the ongoing workflows) so that it doesn't answer client messages for me and mess up the chat.
S
Shi Hui
This Feature Request is about ejecting a contact from the ongoing
Workflows
. If you are looking for feature to temporarily disable or delay sending
Broadcasts
, do upvote the feature here- https://respond.canny.io/feature-request/p/broadcast-option-to-delay-sending-broadcasts-to-contacts-who-are-in-the-middle-oActivity Feed
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E
Estuardo Garcia
Need this. Please make this available
T
Taki 183
Can you tell me when to expect this function? She collected the most votes and so remained in the plans. ((
S
Shi Hui
Hi Taki 183, we are still analyzing the technical dependencies and effort of this feature. As this feature implementation has a lot of dependencies with other existing modules, it would require more analysis on our side. 🙇
S
Shi Hui
C
Cuentas Ecuabots
A step that detects when a user intervenes in the conversation could solve this. So when a user writes a contact, a wf can be triggered (to turn bot off or to exit contact from the active workflow)
S
Shi Hui
Merged in a post:
Option to Eject Contact from Workflow at Message Module
S
Shi Hui
There are many cases where the agents would want to reply to a Contact but the Contact is still in the midst of the Workflow.
It would be good if there is an option at the message module to view the current running Workflows for a Contact and the agent can choose which Workflow to stop so that the agent can take over smoothly without messing up the conversation.
S
Shi Hui
This Feature Request is about ejecting a contact from the ongoing
Workflows
. If you are looking for feature to temporarily disable or delay sending
Broadcasts
, do upvote the feature here- https://respond.canny.io/feature-request/p/broadcast-option-to-delay-sending-broadcasts-to-contacts-who-are-in-the-middle-oT
Telenet Peru
we need this
S
Shi Hui
planned
C
Christopher Zagato
urgent!
〽
〽️ iner
this is a very necessary function
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