Manual Ejection of Workflow at Messages Module (Stop Workflow for a Contact) | Voters

Manual Ejection of Workflow at Messages Module (Stop Workflow for a Contact)

complete

Anthony Malkoun

If I start talking to the client (I send messages from the respond's messages module), I'd like the workflow to be stopped (eject contact from the ongoing workflows) so that it doesn't answer client messages for me and mess up the chat.

January 24, 2020

Yihui Chan

marked this post as

complete

Exciting update: We're pleased to announce that you're now able to stop a workflow for a contact on the Messages module! 
All you need to do is enable it from the new Workflow Settings on the Workflows module, and choose your preferred option (Manual or Automatic) to stop the workflow. 
Read more here: https://respond.canny.io/changelog/more-control-over-your-workflows-stop-workflow-for-specific-contacts

Yihui Chan

marked this post as

in progress

Maximiliano Leguizamon

Yihui Chan: thank you very much it's great news

Admin DX

Yihui Chan: Thank you so much! Our workaround now is to just delete the contact and add them back as new contact.

Rodrigo Guerzoni

Just as it is possible to initiate a workflow, it should also be possible to interrupt a workflow based on certain conditions. In active campaign, there is a widget called ."Remove From Automation". We need this in RespondIO . This "Remove from WF"could be a module so we can call it from any workflow. We should have an option, for every workflow, to automatically stop the flow when an agent starts chatting with the contact. This option must not be mandatory.

Rodrigo Guerzoni

Need this for YESTERDAY. Such a basic flow control.

Hong

We definitely need this!
For example, I am using a workflow to send a follow-up message after 23 hours.
Sometimes, some customers issues can be settled on the spot, no longer requiring the follow-up. 
However there is no way to manually eject them from the workflow.

Alberto Molina

I want to be able to stop the workflow whenever I send a message to the client, therefore the chat experience is better for my client

S. S. Sarwar

We really need this feature as I think this is of utmost importance. Sometimes the Workflow doesn't recognize we having a conversation with the clients and starts in between, thus leaving us in an embarrasing situation in front of our clients

Yihui Chan

marked this post as

planned

Hi all, we're working on a solution to let you stop a workflow for a Contact. This allows agents to take over a conversation when needed.

Please provide your inputs to ensure the solution meets your needs. The survey should only take a few minutes. Your feedback is highly appreciated. https://forms.gle/F4DKCaUHSaaWRTYM8

Aziz Vasi

Yihui Chan: hey, i checked the survey. Both the options are helpful. Manual can be helpful in certain cases and an automated exit clause also should be helpful in certain scenarios. We feel both are needed as per the situation.

Yihui Chan

marked this post as

under review

Cuentas Ecuabots

Any ETA on this feature? it´s the second most voted request and it´s still in planned status

Yihui Chan

Hi Cuentas Ecuabots, there are many dependencies with other modules on the platform which requires us more time and effort to analyze and prioritize, so the ETA is still uncertain. We'll definitely share an update when we're closer to finalizing this feature's planning.

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