282
Manual Ejection of Workflow at Messages Module (Stop Workflow for a Contact)
planned
A
Anthony Malkoun
If I start talking to the client (I send messages from the respond's messages module), I'd like the workflow to be stopped (eject contact from the ongoing workflows) so that it doesn't answer client messages for me and mess up the chat.
S
Shi Hui
This Feature Request is about ejecting a contact from the ongoing
Workflows
. If you are looking for feature to temporarily disable or delay sending
Broadcasts
, do upvote the feature here- https://respond.canny.io/feature-request/p/broadcast-option-to-delay-sending-broadcasts-to-contacts-who-are-in-the-middle-oS
S. S. Sarwar
We really need this feature as I think this is of utmost importance. Sometimes the Workflow doesn't recognize we having a conversation with the clients and starts in between, thus leaving us in an embarrasing situation in front of our clients
Y
Yihui Chan
planned
Hi all, we're working on a solution to let you stop a workflow for a Contact. This allows agents to take over a conversation when needed.
Please provide your inputs to ensure the solution meets your needs. The survey should only take a few minutes. Your feedback is highly appreciated. https://forms.gle/F4DKCaUHSaaWRTYM8
A
Aziz Vasi
Yihui Chan: hey, i checked the survey. Both the options are helpful. Manual can be helpful in certain cases and an automated exit clause also should be helpful in certain scenarios. We feel both are needed as per the situation.
Y
Yihui Chan
under review
C
Cuentas Ecuabots
Any ETA on this feature? it´s the second most voted request and it´s still in planned status
Y
Yihui Chan
Hi Cuentas Ecuabots, there are many dependencies with other modules on the platform which requires us more time and effort to analyze and prioritize, so the ETA is still uncertain. We'll definitely share an update when we're closer to finalizing this feature's planning.
C
Cuentas Ecuabots
please include a way to be able to stop a workflow via api
E
Estuardo Garcia
Need this. Please make this available
T
Taki 183
Can you tell me when to expect this function? She collected the most votes and so remained in the plans. ((
S
Shi Hui
Hi Taki 183, we are still analyzing the technical dependencies and effort of this feature. As this feature implementation has a lot of dependencies with other existing modules, it would require more analysis on our side. 🙇
S
Shi Hui
C
Cuentas Ecuabots
A step that detects when a user intervenes in the conversation could solve this. So when a user writes a contact, a wf can be triggered (to turn bot off or to exit contact from the active workflow)
S
Shi Hui
Merged in a post:
Option to Eject Contact from Workflow at Message Module
S
Shi Hui
There are many cases where the agents would want to reply to a Contact but the Contact is still in the midst of the Workflow.
It would be good if there is an option at the message module to view the current running Workflows for a Contact and the agent can choose which Workflow to stop so that the agent can take over smoothly without messing up the conversation.
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