A
Adam Kasawat
Platform Problem
Businesses that rely on Google Maps reviews lack visibility into new reviews within respond.io. As a result, teams must monitor Google Business separately, increasing the risk of delayed responses to negative reviews and missed opportunities to act on customer feedback. Currently, Google Business reviews do not opened as conversations on the platform.
Desired Outcome
Provide visibility and awareness of new Google Maps reviews within respond.io to help teams stay informed and take timely action outside the platform if needed.
This will enable users to directly respond to reviews, streamlining business management and enhancing customer engagement directly from the respond.io platform.
Other options to consider:
  • Manual and AI Responses: Enable the option to respond to reviews manually or automatically using AI.
  • Custom Response Rules: Implement rules for manual responses. For example, whenever a review of less than 4 stars is received, Respond.io should send us a notification allowing us to respond manually.