Respond.io already handles Instagram DMs and comment-to-DM automation really well, but there's a key limitation: when a comment comes into the Inbox, there's no way to reply directly to that comment (public reply) or add a reaction (like/heart) to it — the way ManyChat does. Because of this gap, businesses that want full comment engagement (public reply + reaction, not just a private DM) are forced to keep a second tool connected to Instagram just to cover that specific function, even though Respond.io already handles everything else related to IG interactions.

Desired outcome:

It would be great if, from the same comment thread in the Inbox, users could:

This would let businesses fully centralize their Instagram comment management in Respond.io — replying, reacting, and following up via DM — without needing a second platform just for comment-level engagement. It would also make Respond.io a much stronger all-in-one alternative to tools like ManyChat for IG-focused businesses.