S
Sales Mlk JV Pioneer
Business Problem
Agents often need to share a contact's details — such as a supplier, referral, or colleague — directly within a customer conversation.
Currently, respond.io has no way to send a contact card (name, phone number) as a message, which is a native feature in WhatsApp. Agents must manually type out or copy-paste contact details, which is inefficient and error-prone.
Desired Outcome:
Allow agents to share a contact card from the respond.io Contacts list directly within an Inbox conversation, similar to WhatsApp's "Share Contact" feature. The recipient would receive a structured contact card containing the contact's name and phone number.
Current Workaround
Manually typing or copy-pasting contact details into the chat — no structured contact card format available.