Error message: This message was not delivered to maintain health ecosystem engagement
closed
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Faisal Matari
I get this error message repeatedly when I try to send messages to customers via templates and they don't receive it. What is the solution to prevent this error message from recurring?
Suhana Hamzah
Hi Faisal Matari,
Thank you for reaching out! The error you're encountering is due to a recent policy that Meta introduced as of September 17, which restricts the delivery of certain messages to ensure a healthy engagement ecosystem. This typically occurs when multiple marketing message templates are sent to a WhatsApp user within a 24-hour period without receiving a response.
To prevent overwhelming users, Meta limits the number of marketing messages that can be sent. After two marketing message attempts without a reply, any further messages within that timeframe will fail.
To avoid this, it's important to space out your messages and wait for user responses before sending additional templates. For more details, you can refer to our FAQ here.
Hope this helps! Feel free to let us know if you have any further questions.
Y
Yihui Chan
closed
Suhana Hamzah
Hi Faisal Matari,
Thank you for reaching out! The error you're encountering is due to a recent policy that Meta introduced as of September 17, which restricts the delivery of certain messages to ensure a healthy engagement ecosystem. This typically occurs when multiple marketing message templates are sent to a WhatsApp user within a 24-hour period without receiving a response.
To prevent overwhelming users, Meta limits the number of marketing messages that can be sent. After two marketing message attempts without a reply, any further messages within that timeframe will fail.
To avoid this, it's important to space out your messages and wait for user responses before sending additional templates. For more details, you can refer to our FAQ here.
Hope this helps! Feel free to let us know if you have any further questions.
S
Saif Abadi
This message appears to me as well
Some contacts may have different settings that disable receiving template messages.
Suhana Hamzah
Saif Abadi: Hello Saif Abadi, thank you for your message! The error you're experiencing is related to Meta’s policy, introduced on September 17, aimed at maintaining a healthy engagement ecosystem. This typically occurs when multiple marketing templates are sent within a 24-hour period without receiving a response.
To prevent this, it's best to space out your messages and wait for replies before sending more. You can find further details here.
Please feel free to reach out if you have any other questions!