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Ahmed Nassar
Business problem:
  • As a customer service manager, I want to separate different emails with different subjects instead of grouping them under one contact, even if they are from the same sender, so that I can better track and manage distinct email threads and improve organization and response efficiency.
Desired outcome:
  • Enable separation of emails based on subjects for the same contact. This is to enhance email thread management and tracking and improve the organization of customer interactions.
Use Cases:
  • Allowing customer service teams to address and follow up on individual issues more effectively.
  • Preventing confusion caused by merging multiple conversations into a single thread.
The current workaround:
  • None. Currently, all emails from the same contact are grouped together