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Email Channel: Add rich text editor
complete
V
Viktor Nagornyy
In order to use Respond as a proper help desk , the email channel needs to support rich text editor to compose longer replies.
Tickets are usually longer and can contain a lot of information to answer customer's query. For example, offering technical support we need to be able to create ordered lists to give customers steps to resolve issues, we need to be able to embed/insert images into the body of the email sometimes instead of an attachment, hyperlink text instead of long weird URLs, etc.
This is the only thing that's stopping me from using email channel.
Y
Yihui Chan
complete
Exciting news! With this new development, you can now use the rich text editor to format your messages.
Y
Yihui Chan
in progress
Y
Yihui Chan
planned
Y
Yihui Chan
P
Prashant Khanna
Absolutely necessary as any helpdesk to send payment links and other relevant event based information.
Daniele | CashInvoice
all this, at least for email channel. Actually could be used also for other channels, if you render an image from the parsed html.
Daniele | CashInvoice
Daniele | CashInvoice
and also use the "quote" tag, to answer to specific pieces of the message
Daniele | CashInvoice
I propose to use a WYSIWYG editor, so we have the possibility to format text (bold, italic..), use hyperlinks, and copy/past html pieces from websites. (even write html code for advanced users)
Gerardo Salandra
Hey Daniele | CashInvoice: Thanks for the feedback! We will take it into consideration when we do some improvements to our email functionality in a couple months. Talk soon!
Gerardo Salandra
under review
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