Problem Statement

Currently, the mobile app does not display the exact timestamp for activities in the Contact Activity Timeline (e.g. lifecycle/stage changes, assignments, calls, or other contact activities). While message timestamps are visible, activity timestamps are not.

Use Case

Sales teams primarily communicate with leads via phone calls rather than chat messages. They rely on the Activity Timeline to understand when the last action was taken on a lead. Without exact timestamps, it is difficult to determine whether a lead was recently contacted, followed up, or has been inactive.

Expected Behavior

Display the exact date and time for every activity in the Contact Activity Timeline on the mobile app, including but not limited to:

Lifecycle/Stage changes

Assignment changes

Call-related activities

Workflow actions

Other contact activities

Business Impact

This would allow sales teams using the mobile app to accurately track customer engagement, prioritize follow-ups, and make informed decisions while working on the go, without needing to switch to the web platform.