You can create an API endpoint for respond.io
itself, where it allows open communication.
Create an Open Channel/ Client. Which allows us to send and receive basic things like:
(b) unique conversation id (either respond.io
generated or pass as payload).
(c) status (sent, delivered, read).
Next version could also have maybe Header, Footer, Quick Reply, etc.
1) The number of service are then not limited.
In India sending SMS is tedious, but if sending via directly through Telecom Operator, we can make use of APIs even for services other than Twilio, Vonage, MessageBird and more.
2) There are more than the listed WABA (WhatsApp Business API) BSP (Business Service Providers), it will help integrate any and all of them, atleast to achieve basic conversations.
3) As respond.io
becomes a great Omni Channel communication tool, we could also use this API to log Voice Call details, even for services other than Twilio, Vonage, MessageBird and more.
4) Add any other CRM chat.