CRM: HubSpot Integration - Basics
complete
B
Bernardo Gonzalez
Business Problem
Many respond.io users require a straightforward way to access their CRM data within our platform to improve response times and customer interaction quality. Without integration, users must switch between systems, leading to inefficiencies and potential data inconsistencies.
Platform Problem
Currently, respond.io does not offer a direct integration with HubSpot CRM that allows for pulling and displaying essential contact information within the user interface.
Desired Outcome
- Core/Simple CRM Integration: Establish a foundational integration with HubSpot to pull and display contact data directly in respond.io. This basic integration should include: Displaying contact names, phone numbers, email addresses, and customer lifecycle stages within respond.io.
- Allowing users to view recent contact interactions and notes from HubSpot without leaving the respond.io interface.
Z
Zy
complete
HubSpot integration is LIVE!
🚀Starting today, you can view HubSpot contact properties directly in your Inbox and Contacts module. Connect your HubSpot account today! Learn more here.
This is just the first of many HubSpot updates—we’re rolling out more powerful features in the coming weeks!
Your feedback is crucial in shaping what comes next! Are there specific HubSpot features you’d like us to add? Check out our list here and vote on the ones that matter most to you, or raise a new request! ✨
C
Chong soon Tham
Hi, any timeline on this? the new release of hubspot integration only display the information in hubspot contact but does not allow read and write, resulting in 2 contact modules that does not talk to each other.
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Nabilah Binti Salleh
Chong soon Tham: Hi, thanks for reaching out! We’re already working on new enhancements for the HubSpot integration, and we’d love to hear more about the specific features you’re most looking forward to. Your input is valuable in helping us refine our roadmap.
Feel free to share your use case—it’ll help us prioritize improvements based on user needs. Looking forward to your thoughts!
Deep Sky
any timeline?
N
Nabilah Binti Salleh
Hi Deep Sky: We're actively working on this and will provide an update as soon as possible. We appreciate your support and your patience, stay tuned!
S
Shi Hui
in progress
S
Shi Hui
planned
Amalia Putrieka
Merged in a post:
I want to sync my whatsapp chat in hubspot.
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Shihab Va
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Shihab Va
I want to sync both contact and chat . So that I can monitor the status and progress of each lead activity in a single platform
Amalia Putrieka
Hi Shihab Va thanks for clarifying! We'll share your request with the team and will let you know if we have further questions or updates on this :)
S
Shihab Va
Yes
Amalia Putrieka
Shihab Va: Hi, thank you for confirming!
To understand your needs better, could you please clarify if you want to sync both the messages and contacts from WhatsApp chats managed through Respond.io to HubSpot, or are you only interested in syncing the contacts?
Also, could you share more about your objectives or the business problem you're aiming to solve with this sync? Knowing this will help us provide the best solution for your needs.
Looking forward to your response!
Amalia Putrieka
Hi Shihab Va thanks for your request!
Just to clarify, are you looking to sync WhatsApp chats managed through Respond.io directly into HubSpot? Understanding your specific needs will help us assist you better. Hope to hear from you soon! :)
Y
Yihui Chan
under review
Hi all, we're interested in getting your feedback on which tools you are currently using and how you want them integrated with our platform.
Please provide your inputs, so that we can consider your needs to help us build the integration you want. The survey should only take a few minutes. Your feedback is highly appreciated! https://forms.gle/ToBedKo85eoRbFy2A
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