Contacts: Prevent duplicate contact created for WhatsApp numbers
complete
W
Wilson Tan
Business Problem:
Duplicate contacts are created when numbers added lack an area code following the country code. This occurs despite initial contact through a WhatsApp template.
Use Case:
For contacts from Mexico, if the number added after the country code "+52" does not include the area code digit "1", the system creates a duplicate contact, even after a WhatsApp template is sent.
Desired Outcome:
Implement a feature to automatically verify and append the necessary area code after the country code when a new contact is added.
Example:
For contacts in Mexico, the system should automatically check for the presence of the digit "1" after the country code "+52". If absent, it should automatically insert the digit "1". This adjustment aligns with WhatsApp's requirements for Mexican numbers.
Workaround:
Manually append the appropriate area code to each number during import. The final format should consistently follow the pattern: +(country code)(area code) without the "1" after +52.
I
Iluska Lopes
We have the same problem with duplicate numbers in Brazil. That a 9th digit was added after +55, which is the country's DDI, only the number comes with 8 digits when the user contacts us. and in the automations we save the contact with the 9th and duplicate the contact.
N
Nabilah Binti Salleh
Iluska Lopes: Hi! Our recent fix does include support for Brazilian numbers. Just a quick note: this improvement applies only to
new contacts
with Brazilian or Mexican phone numbers moving forward.If you’re still experiencing any issues, please don’t hesitate to let us know!
Ahmed Nassar
complete
We deployed an improvement ensuring
consistent handling of Mexican and Brazilian phone numbers
by standardizing the format for new inbound contacts.Improvement Summary:
- Any new inbound contact with country code +52 will no longer include the extra digit "1" after the country code.
- All valid Brazilian and Mexican phone numbers from incoming messages with will be formatted properly and saved under the Contact Phone number field
- Prevents duplicate contact creation, as inbound messages will now correctly link to existing contacts with matching numbers.
- Merge suggestions will appear when a new inbound matches an existing contact with the same normalized number.
⚠️ Note: This improvement only
applies to new contacts with Brazilian and Mexican phone numbers going forward.
Existing contacts still using updated automatically. Users are encourage to update existing Contacts manually to trigger merge suggestions.A
Agustina Bersano
The limitation of the platform creates problems in workflows and in the integration with other platforms. Impossible to work with my clients in Mexico. PLEASE, a simpler solution is required.
Agustina HK Registration
We need a more effective solution to this problem, which is causing us to break our workflows. We cannot work with a platform that does not allow automation with Mexico.
Carmen del Franco
Resolve this quickly, it can't happen. They have no idea of the mess it generates with customers in Mexico, automations, Zappier. etc. etc.
Teresa Martinez
I hope they can fix it quickly, it doesn't let us work well. On top of that, it creates a mess with automations and errors. It doesn't allow us to work well. With Mexico above all
Adriana
This issue makes this issue very complicated for us. It doesn't allow us to work with automation with Mexico, it causes errors in the zapier and other flows, and the CRM.
Leidy Vargas
We need an urgent solution, it's important for us to work with automation for Mexico and it's causing us errors that delay the operation. We hope you will make the adjustments as soon as possible.
Diego Martínez Tagle
If this function is not resolved quickly, we will stop Respond, because it prevents us from working. It doesn't allow us to work with automation with Mexico, it causes errors in the zapier and other flows, and the CRM.
Eduardo Escobedo
We urgently need this feature to prevent duplicate contacts for WhatsApp numbers, particularly for Mexican phone numbers where the difference between +52 and +521 is creating significant challenges.
Currently, this discrepancy causes confusion, duplicate contact entries, and inefficiencies in our workflows. As WhatsApp requires the +521 format for Mexican numbers but Respond.io treats +52 and +521 as separate contacts, it’s affecting how we manage our data and interact with customers.
We kindly request that this solution be prioritized and made available as soon as possible. It would be an invaluable improvement for businesses like ours that rely on Respond.io to manage customer interactions efficiently. Thank you for your attention to this matter! 🚨
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