Contacts: Prevent duplicate contact created for WhatsApp numbers
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Wilson Tan
Business Problem:
Duplicate contacts are created when numbers added lack an area code following the country code. This occurs despite initial contact through a WhatsApp template.
Use Case:
For contacts from Mexico, if the number added after the country code "+52" does not include the area code digit "1", the system creates a duplicate contact, even after a WhatsApp template is sent.
Desired Outcome:
Implement a feature to automatically verify and append the necessary area code after the country code when a new contact is added.
Example:
For contacts in Mexico, the system should automatically check for the presence of the digit "1" after the country code "+52". If absent, it should automatically insert the digit "1". This adjustment aligns with WhatsApp's requirements for Mexican numbers.
Workaround:
Manually append the appropriate area code to each number during import. The final format should consistently follow the pattern: +(country code)(area code) without the "1" after +52.
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Agustina Bersano
The limitation of the platform creates problems in workflows and in the integration with other platforms. Impossible to work with my clients in Mexico. PLEASE, a simpler solution is required.
Agustina HK Registration
We need a more effective solution to this problem, which is causing us to break our workflows. We cannot work with a platform that does not allow automation with Mexico.
Carmen del Franco
Resolve this quickly, it can't happen. They have no idea of the mess it generates with customers in Mexico, automations, Zappier. etc. etc.
Teresa Martinez
I hope they can fix it quickly, it doesn't let us work well. On top of that, it creates a mess with automations and errors. It doesn't allow us to work well. With Mexico above all
Adriana
This issue makes this issue very complicated for us. It doesn't allow us to work with automation with Mexico, it causes errors in the zapier and other flows, and the CRM.
Leidy Vargas
We need an urgent solution, it's important for us to work with automation for Mexico and it's causing us errors that delay the operation. We hope you will make the adjustments as soon as possible.
Diego Martínez Tagle
If this function is not resolved quickly, we will stop Respond, because it prevents us from working. It doesn't allow us to work with automation with Mexico, it causes errors in the zapier and other flows, and the CRM.
Eduardo Escobedo
We urgently need this feature to prevent duplicate contacts for WhatsApp numbers, particularly for Mexican phone numbers where the difference between +52 and +521 is creating significant challenges.
Currently, this discrepancy causes confusion, duplicate contact entries, and inefficiencies in our workflows. As WhatsApp requires the +521 format for Mexican numbers but Respond.io treats +52 and +521 as separate contacts, it’s affecting how we manage our data and interact with customers.
We kindly request that this solution be prioritized and made available as soon as possible. It would be an invaluable improvement for businesses like ours that rely on Respond.io to manage customer interactions efficiently. Thank you for your attention to this matter! 🚨
Eliseo De
I'm having too many problems with duplicate chats with 52 and 521 with a flow of 1000 conversations a day, it already weighs.