Joshua JTC Education
Business Problem:
Currently, contact profile pictures use random colors by default, making it difficult for agents to visually differentiate contacts at a glance. For organizations managing multiple contact types—such as parents, students, and tutors—this creates confusion, especially during busy chat sessions.
Desired Outcome:
Provide a way to manage contact visuals more effectively, either by:
  • Allowing a field on each contact to define a custom profile icon color programmatically (e.g., by tag, type, or custom field), or
  • Allowing the upload of a small profile picture per contact type.
Use Cases:
✅ Agents can immediately identify if they’re chatting with a parent, student, or tutor by color or picture
✅ Simplifies busy chat queues by offering instant visual cues
✅ Supports organizations that manage multiple user groups within the same workspace