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Ahmed Nassar
Business Problem:
  • As a sales representative, I want a dedicated tab in the contact side drawer to view all call-related activities and events, so that I can quickly access and manage call information without sifting through unrelated data.
Desired Outcome:
  • Simplify access to call-related activities.
  • Improve efficiency in managing contact interactions.
  • Provide a streamlined view for better decision-making.
Use Cases:
  • Quickly review all past and scheduled call activities for a contact.
  • Identify and follow up on missed calls or call notes efficiently.
The Current Workaround:
  • Look through the existing "activities" tab or scroll through conversation history.