Channel Event: Get Started Event
Ahmed Nassar
Business problem:
- As a business owner, I want to trigger conversations with the Get Started Event, so that I can engage users promptly at the beginning of their journey.
Desired outcome:
- Automatically initiate conversations when users first interact with the channel.
- Use this event to open a conversation or as a workflow trigger
- Seamlessly integrate this event into existing workflows.
Use Cases:
- Welcome message delivery to first-time users.
- Gathering initial user preferences or data.
The current workaround:
- N/A
M
Max Egorov
Hello dear respond.io Product management team.
I'm surprised that this request has no attention on your end.
We're loosing around 20-30 customers every month because of this flaw.
What is worse, is that customers are banning our bot, as they consider it fraudulent.
Talking into account multiple related issues I've managed to assemble below, how come it was not yet included in any roadmap yet?
M
Max Egorov
Admin, could you please merge this ticket with another similar ones, also related to triggering events
Amalia Putrieka
Hi Max Egorov thank you for your feedback and suggestions. We understand the potential benefits of merging similar feature requests to enhance voting impact.
However, to maintain clarity and specific focus for better tracking and prioritization, we keep each feature request separate. This approach ensures more effective management of updates and developments.
We'll continue to keep you updated on the progress of your requests. Thank you for your understanding and support!
M
Max Egorov
Amalia Putrieka,
My point being it is all about the same subject.
If you'll combine all votes from this tickets, it will be more then 130 votes, which puts it in TOP 20 of all pending feature requests.
M
Max Egorov
I wanted to highlight a critical issue that has been affecting our customer engagement. Due to the lack of prompt responses triggered by the Get Started Event, we're losing customers daily. Even when customers remain, we often have to explain the delay in our responses.
This delay not only frustrates our customers but also leads many to perceive our channel as unresponsive, which can damage our reputation and result in customers abandoning the channel altogether.
I urge you to prioritize resolving this issue, as it has a direct impact on our business. Instead of focusing on UI updates, addressing this core functionality will significantly improve our customer interactions and retention.