Calls: Record and Playback Calls
in progress
Ahmed Nassar
Business problem:
- As a user, I want to record and playback calls so that I can review important details and ensure compliance with communication standards.
Desired outcome:
- Ability to record calls directly within the platform.
- Accessible playback of recorded calls in a user-friendly interface.
- Secure storage and retrieval of call recordings.
Use Cases:
- Reviewing agents performance during calls
- Verifying commitments or agreements made during calls.
The current workaround:
- N/A
S
Shi Hui
in progress
Tomas Tiseyra
Very important!
KEY tool to verify that the guidelines reported to the sales and customer service teams are being met
Rodrigo Guerzoni
It will be very good to have this
S
Shi Hui
planned