Calls: Enable Call Transfer
complete
Ahmed Nassar
Business Problem:
- As a first-point-of-contact agent, I want call transfer capabilities, so that I can quickly route calls to the appropriate team or individual, ensuring efficient handling of customer inquiries.
Desired Outcome:
- Ability to transfer live calls seamlessly to another agent or department.
Use Cases:
- Transferring a client to a sales representative for advanced queries.
- Transferring support calls to specialized teams during escalation.
The Current Workaround:
- N/A
N
Nabilah Binti Salleh
marked this post as
complete
Call transfer is now LIVE! 🔁📞
You can now transfer active calls to another agent without ending the session, so your teammate can jump in seamlessly and resolve issues faster. 🎉
This update gives you:
🔄 Smooth handoff during live calls
📝 Notes for quick context
💬 Seamless call experience for your customers
Learn more
Ahmed Nassar
marked this post as
in progress
Ahmed Nassar
marked this post as
planned
Y
Yihui Chan
marked this post as
under review