Calls: Enable Call Transfer
planned
Ahmed Nassar
Business Problem:
- As a first-point-of-contact agent, I want call transfer capabilities, so that I can quickly route calls to the appropriate team or individual, ensuring efficient handling of customer inquiries.
Desired Outcome:
- Ability to transfer live calls seamlessly to another agent or department.
Use Cases:
- Transferring a client to a sales representative for advanced queries.
- Transferring support calls to specialized teams during escalation.
The Current Workaround:
- N/A
Ahmed Nassar
planned
Y
Yihui Chan
under review