Calls: Call Transcription
complete
Ahmed Nassar
Business Problem:
- As a manager, I want call transcription capabilities, so that I can have accurate, searchable records of conversations for reference and training purposes.
Desired Outcome:
- Real-time transcription during calls.
- Accurate, formatted transcripts available immediately after calls.
Use Cases:
- Record keeping for client interactions.
- Generating transcript archives for team collaboration.
The Current Workaround:
- N/A
Ahmed Nassar
complete
Easily review transcripts from your recorded calls
🎙️You can now
view, copy, and download call transcripts
for your recorded calls.Transcripts are generated automatically, so you can quickly review key moments, right from the
Contact Side Drawer
and the Reports module
. Read changelog hereN
Nabilah Binti Salleh
Merged in a post:
AI for WhatsApp or Voip calls
Smartbot LA
Be able to use AI Agents to automate incoming or outgoing calls, whether via WhatsApp or the Voip channel. In addition to being able to transcribe them and generate summaries
S
Shi Hui
in progress
Ahmed Nassar
planned
Y
Yihui Chan
under review