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Channel Improvement: Allow user to reply to a specific message from a contact
under review
Mei Wei
When a user is replying to the contact on the platform (web and mobile app), they should be able to refer to a specific message and reply from there.
The referred message will serve as a context to the content of the reply.
P/S: As of June 2023, this reply-to feature can only be supported for these channels if this feature is implemented:
- Respond.io WhatsApp Business API
- Telegram
F
Francisco Zaleski de Matos
Waiting for this feature. It will help all the agents.
ح
حارث شلش
we need it ,
Y
Yihui Chan
under review
We are now reviewing this feature for Respond.io WhatsApp Business API and Telegram.
Kamran Khan
Hi
You should work on this feature since your competitors, such as Zoho Desk and Fresh Chat, have it for a long time. Nowadays it is very crucial.
V
VATHANA OUCH IT-ADMIN
Master Chat
respond user reply to a specific message from a contact
Y
Yihui Chan
Merged in a post:
Conversation: Respond to Text
A
Anas Ibrahim
I don't know the exact term that people use to describe this feature. Just like in WhatsApp where we can actually select the text to respond to (as in the attached photo), this additional feature would be a great help to make a clearer conversation when involving a different topic at the same time.
Issac Rosenberger
We're still waiting for this feature.
E
Eka Suwari
We need update that we can use same feature like whatsapp. We surely need this.
H
Hagen Tan
any update for the feature since it been request from 2022? and to emoji by replying the particular msg
Y
Yihui Chan
Hi Hagen Tan, we're currently prioritizing other features but rest assured we'll share an update once we start planning work for this feature request.
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