Messages: Allow and display Agent's name (Signature)
B
Bernardo Gonzalez
Business problem:
• As a business user, I want to create and manage personas/different agent name for my business messaging experience, so that conversations can seamlessly transition with clear identification of the persona involved.
Desired outcome:
• Ability to create personas/multiple agent names
• Display persona profile picture in conversations
• Display persona name and business annotation above messages
Use Cases:
• Transition displaying of different human agents seamlessly
• Clearly identifying which persona is responding in a conversation to the Contact
The current workaround:
• Must append the agent name manually into the text message
Issac Rosenberger
Is there any progress on this?
Amalia Putrieka
Hi Issac Rosenberger, thanks for checking in. We're actively working to improve our platform and will provide updates as soon as we make progress on this feature. Stay tuned!
N
Nabilah Binti Salleh
open
Jerry Lu
The sender's ( agent's ) name can be displayed in the conversation, allowing the recipient to know who they are currently speaking with. This screenshot is from the user settings page of Sleekflow and the conversation box of the LINE channel:
Jerry Lu
Sleekflow has this feature that displays agent's names. We hope the response.io will catch up soon.
Joao Correa
We need this so much!!
Chitolina Imobiliária
It's been two years and still nothing :(
HQ_H.Manager Bopha
i wish it happend soon
S
Shi Hui
Merged in a post:
Option to add operator name to send message
Fabio Moreno
Option to add operator name to send message to the client know who are talking to
L
Lim Alex
Seriously need the signature feature badly..
Amruth R Savadatti
We need this feature
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