Allow Agent's Signature | Voters

respond.io

Create

Roadmap

Feature Request

Changelog

Allow Agent's Signature

under review

Bernardo Gonzalez

For supported channels, add custom signature and Agent's name as footer or header

June 21, 2021

Gerardo Salandra

Merged in a post:

Email channel: Add user signatures

Viktor Nagornyy

In line with other tickets related to help desk features, it would be nice if we could set signatures for each user/agent. So when they reply to an email, signatures would be added automatically.

November 12, 2021

November 13, 2021

Gerardo Salandra

marked this post as

under review

Vinay Varma

Still waiting for this feature

Jérôme Coupez

I totally agree with that.

Showing the Name and role/position of the agent would be super important for us also.

Gerardo Salandra

Merged in a post:

Show agent's name in every WhatsApp Messages

Antonio Casagrande

Hi, I believe this was already requested, but I couldn't find it to upvote.
On whatsapp it's not clear who is talking to the other end. Would be helpful to have the assignee prepended automatically to every message.
Thanks!

September 30, 2021

October 4, 2021

Antonio Casagrande

Something like this for whatsapp too

Bernardo Gonzalez

Merged in a post:

Viber: Share the Agent's name to the Contacts

Bernardo Gonzalez

Viber API allows to show the sender’s name to display.

This will give a more personalized interaction with customers

April 26, 2021

June 21, 2021

Hasan Niyaz

Once an Agent is assigned and starts to chat, seeing the Agent name along with avatar will give the customer a personal feel. This will be a good feature.