AI Assist: Understand Audio Files
in progress
A
Adam Teo
Business problem:
- As a user, I would like the AI Assist feature to be able to understand audio files, so that it can have better context of customer inquiries and generate better responses, improving customer experience and conversion rates.
Desired outcome:
- AI Assist can transcribe and analyze audio files
- Improved contextual accuracy in responses
- Higher customer satisfaction and conversion potential
Use Cases:
- Voice message inquiries via WhatsApp
- Support teams handling verbal customer feedback
The current workaround:
- N/A
Z
Zy
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in progress