Business Problem:
Currently, the
Test AI Agent
feature only supports text input, making testing less realistic. In real conversations, customers share files or images, but users can’t preview how the AI Agent will handle them before going live. This forces testing in live environments, risking poor responses. Users also refine prompts on the spot based on agent behavior, but without file support, they can’t fully validate or iterate quickly.
Desired Outcome:
Enable file uploads in
Test AI Agent
so users can:
  • Validate how the AI Agent handles shared files
  • Spot gaps or unexpected behavior before going live
  • Adjust prompts or instructions before deploying live