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Wong Yi Teng
Business Problem:
Currently, the AI Agent replies immediately to each individual user message. When users send multiple messages in a short period of time, the AI replies to each one individually. This can make the conversation feel broken or unnatural. As a result, the interaction may feel rushed, robotic, and less natural.
For example:
  1. User:
     “I’m interested in Product A.”
  2. User (immediately after):
     “Does it work with Shopify?”
  3. AI responds instantly after Step 1:
     “Great! Here’s more information about Product A.”
In this case, the AI responds too quickly and doesn’t wait to see if the user had more to say. As a result, it misses the full context and gives an incomplete answer.
Desired Outcome:
To create smoother, more natural conversations, the AI should pause briefly and respond
once
with full context when multiple messages arrive close together.
To achieve this, the AI should:
  • Detect
    new incoming user messages before and during response generation, and briefly wait to see if additional messages arrive.
  • When a new user message comes in before the AI finishes replying, cancel the current reply and create one new response that includes everything the user just said.
  • Introduce a short waiting period (e.g., 3 seconds) before generating the response to give users a chance to add follow-up messages and provide more complete context.