AI Agent: Support Outbound AI Phone Calls
N
Nouhaila Salim
Business Problem:
Currently, AI Agents can handle inbound calls but cannot start outbound phone calls. This limits teams that want the AI to proactively reach out to leads or customers by phone instead of waiting for them to call in.
Desired Outcome:
Allow AI Agents to place outbound phone calls, hold a natural conversation using their prompt and Knowledge Sources, and update respond.io based on how the call goes.
Use Cases:
- Automatically call qualified leads after they submit a form or request a callback.
- Follow up by phone with customers who showed interest but did not complete a booking.