AI Agent: Raise the instruction limit above 10,000 characters
under review
Attia Saleh
Business Problem:
Currently, AI Agent instructions are limited to 10,000 characters. Businesses that run one detailed flow, such as support, sales or post-purchase help, fill this space with rules for edge cases, escalation, business hours and compliance. When they reach the limit, they must shorten or remove rules, and the AI Agent becomes less accurate.
Desired Outcome:
The instruction field accepts more than 10,000 characters, so one AI Agent can hold all the rules for its flow.
Use Cases:
- An online store's post-purchase AI Agent covers order status, returns, exchanges, refunds and warranty in one set of instructions.
- A support AI Agent gets new safety and escalation rules without losing existing ones.
Current Workaround:
Shorten the instructions, or split one flow across several AI Agents, which breaks the context between them.
D
Dilovan
We are using instruction space to define “no flirting with examples” and explain phone number formatting, basics we’d expect are built in. the multiple agents approach is better, so a modest increase or shared instructions outside each agent’s limit would leave more room for business and customer needs.
S
Shi Hui
updated the status to
under review
Craig Dodge
I am constantly bumping into the character limit. Even using Claude to make sure the AI agent instructions and the KS are optimized. I don't feel we are an especially complicated business, but we have to assure correct responses.
S
Shi Hui
Merged in a post:
Increase AI agent character limit
Imad Assaf
It would help a lot in putting SDR scripts.
N
Nabilah Binti Salleh
Merged in a post:
INCREASE CHARACTERS AGENT IA
Mariana Cuartas
It is very important to have more characters for the agent's instructions, although summarizing it does not cover the amount of specifications we require for proper operation
N
Nabilah Binti Salleh
Merged in a post:
Character extension for AI agent instructions
Andrea Samaniego
At the moment the characters allowed to give instructions to the AI agent are summarized to 10.000, it would be good to have greater capacity, at least 20.000 so that the answers are as accurate as possible.
Todd Blevins
There shouldn't really be a limit for instructions but if you must have one double it as it's very clear that in order to create more complex ai agents and to the ability you need to be able to cover multiple scenarios specifically it goes over that arbitrary 10k char limit nearly every time I even use gpt to ensure trimming of instructions and this is still a consistent issue I look forward to this being updated in the platform (seems like it would be very easy to accomplish) Please Please do ASAP
N
Nabilah Binti Salleh
Merged in a post:
Increase the character limit for the AI agent.
A
Adriana Tamas
We are struggling with the character limit of the AI agent. We request to increase the limit so we can add all the dos and don'ts in one prompt.
A
Alyaa See
Merged in a post:
Hi, my AI Agent Instructions domain is getting stuck at the 10.000 character limit. I ask that this limit be increased so that I can add text in one piece. Can you make referrals for this?
Saliha Atak
A
Alyaa See
Merged in a post:
The AI Agent 10,000 character limit puts our hands on our feet. It falls short, please increase this
Saliha Atak
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