AI Agent: Raise the action prompt limit above 1,000 characters
planned
Wong Yi Teng
Business Problem:
Currently, each AI Agent action has a prompt field where users describe when and how the AI Agent should use it. This field is limited to 1,000 characters for actions such as Close Conversations, Assign to Agent or Team, Update Contact Fields and Make HTTP Requests. It is not enough for detailed conditions or routing rules, so users move action rules into the main instructions, which makes the AI Agent harder to maintain.
Desired Outcome:
Each action's prompt field accepts more than 1,000 characters, so every action can keep its own rules.
Use Cases:
- An Assign to Agent or Team action holds routing rules for several teams, languages and products.
- A Make HTTP Requests action lists when to call an external system, such as an order lookup.
Current Workaround:
Shorten the action rules, or move them into the main instructions.
W
Wilson Tan
updated the status to
planned
N
Nabilah Binti Salleh
Merged in a post:
Voice AI Agent: Increase “Handle Calls” AI Action Limit to be more than 2000 Characters
J
Joanne Ang
Business Problem
Currently, the Voice AI Agent’s Handle Calls action supports up to 2,000 characters for its scenario prompt. This limits users who need to define detailed call-handling conditions, business rules, routing logic, or edge cases within the action.
Desired Outcome
Increase the character limit for the Voice AI Agent’s Handle Calls action to more than 2000 characters.
This will allow users to:
- Define clearer and more complete call-handling scenarios.
- Keep detailed rules within the action instead of the main Instructions.
- Maintain Voice AI Agent configurations more easily.
Current workaround
Users must shorten their requirements or move call-handling logic into the main Instructions field, making the configuration harder to maintain.
N
Nabilah Binti Salleh
Merged in a post:
AI Agents: Increase character limits for Action prompts (Update contact fields)
H
Huy Bui
Business Problem:
The current character limit of 1,000 characters in the “Update Contact Fields” prompt section within AI settings is restrictive for complex or detailed instructions. This limitation makes it difficult to fully define logic, conditions, or context needed for accurate and optimized AI behavior.
Desired Outcome:
Increase the character limit for the “Update Contact Fields” prompt section from 1,000 to 3,000 characters.