AI Agent: Prevent duplicate responses
complete
Wong Yi Teng
Business Problem
The AI Agent may sometimes send
duplicate responses
in a conversation. This can confuse customers, make interactions feel less professional, and clutter the chat with repeated messages.Desired Outcome
- Avoid sending duplicate repliesto customers
- Provide a smoother, more professional experience
- Reduce unnecessary message volume for both customers and agents
Z
Zy
complete
📨 Natural, timely replies — every time! AI Agent now checks for the latest message before replying, so it only sends a single, timely response. This keeps conversations clear, reduces confusion, and avoids duplicate replies.
N
Nabilah Binti Salleh
Merged in a post:
Ai agent repeating itself.
Alex Kemsley
Our ai agent keeps repeating itself. Saying good evening more than once in a conversation flow and sending the same message more than once. Is it fed the previous messages for context?
Alex Kemsley
Why do you think this is happening. I assume it has the full thread for context?