AI Agent (New Branch): When AI unable to answer to Contact
complete
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Business Problem:
Our current AI Agent Workflow Step occasionally encounters queries that it cannot answer, either due to their complexity or because they fall outside its programmed knowledge base.
In these instances, the AI lacks a clear pathway to handle such unanswered queries effectively, potentially leading to customer dissatisfaction.
Desired Outcome:
Introduce a new branch to handle cases where the AI cannot provide a response to a query. Users can configure the handover using the branch.
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complete
A new branch, Failure: AI Unable to Answer, can now be added to the AI Agent Step to manage the Contact’s journey when the scope of the conversation is outside the knowledge of the AI Agent, e.g., the Contact asks a question outside the scope of the Knowledge Sources provided to it.
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Yihui Chan
in progress
IT Management
Currently, the AI responds to queries it doesn't have an answer to with "Sorry, I can't answer this question", which may lead to a negative experience for our contacts. Is there any way to address this issue?
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Wilson Tan
IT Management: Hi, we hear you and we've planned to work on this already. You can refer to this link for the feature request too https://respond.canny.io/feature-request/p/ai-agent-reduce-message-repetition
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Nader Ezzat Gergues Tawfeles
Customer Name: Yacht Watersports Ibiza
Plan: Team (Annual)
ICP24: Yes
Vertical: Travel
Gap Type: Value Gap
Capabilities: Answer all conversations/ Save leads
Business Problem:
* In some cases the Ai agent fails to answer some questions so this cause losing some leads and create a bad experience for the users.
* The desire outcome is to create a new branch to handle cases where the AI cannot provide a response to a query so we will keep all conversations answered correctly.
Workaround (if any): NA.
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Zy
planned
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Luis Araujo
Need it too....its extremely important to keep the customers attention...