Agent AI will be able to answer questions, gather information and, depending on the content of the answer, move up a branch. We currently have to separate Agent AIs to answer questions or gather information. This makes the conversation not fluid and depends on ending the process from one to move on to the other, which often causes the user to not move forward in the conversation or to not take the required action. There are already mechanisms that allow you to mix both and also be able to shoot for another process such as scheduling an appointment for example. My suggestion is to have that already as an embedded part of Agent AI.