agree we need this asap

Respondio (WhatsApp) is currently a tool that allows the leakage of information, I do not have an option to take measures to help prevent this, that is why I require the help of my provider to solve this critical issue, as it is evident that they are not very efficient in this matter and lack of timeliness in the response to critical cases.

Provisionally you can at least allow the number to be masked, while you release the solution for the requirement. Is this possible?

Hello

If the contact is reaching out using WhatsApp, then the number would be visible under contact fields. I require that it not be visible in the contact fields.

Also, apart from sensitivity issue. There is also a human error in stake. Agent might accidentally deleted the contact details as the field doenst really need a save button. Once deleted (such as phone numbers) this would cause a major issue

yes , we want this feature to hide our customer details from agent asap. plz launch this feature asap.

We want to prevent unauthorized use or leakage of customer contact details by implementing a new feature that allows us to hide customer numbers from certain employees.

This enhanced privacy feature would provide us with the ability to grant employees access to relevant customer information without revealing sensitive contact details. By implementing this feature, we can enhance our overall security measures and minimize the risk of data breaches or misuse.

We kindly request your assistance in assessing the feasibility, implementation timeline.

Thank you for your attention to this matter. We value our partnership and look forward to hearing from you soon.

We want to prevent unauthorized use or leakage of customer contact details by implementing a new feature that allows us to hide customer numbers from certain employees.

This enhanced privacy feature would provide us with the ability to grant employees access to relevant customer information without revealing sensitive contact details. By implementing this feature, we can enhance our overall security measures and minimize the risk of data breaches or misuse.

We kindly request your assistance in assessing the feasibility, implementation timeline, and any associated costs for this privacy feature. We believe that investing in this measure is crucial for safeguarding our customers' trust and ensuring compliance with privacy regulations.

Thank you for your attention to this matter. We value our partnership and look forward to hearing from you soon.

Yes, it is important to protect against the VIP clients especially if a company has many part-time CS supporting staffs! Some even are hired and work at home to provide support as well. It may put the company in high risk if all WhatsApp numbers are seem during the communication with clients