Access Level: New Agent Restriction, ONLY view contacts assigned to self OR Unassigned
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The existing visibility restrictions for Agents either allow access to
(1) contacts assigned to anyone in the team
(2) only contacts assigned to the user.
By adding a 3rd option
contacts assigned to user + unassigned
, companies will be able to invite agents that can go to the Unassigned Inbox and pick contacts that are waiting for a reply but would not have access to contacts assigned to other agents.