Every closed conversation now gets a sentiment label — Positive, Neutral, or Negative — with a one-sentence reason. AI reviews the Contact's messages when the conversation closes, whether a human agent or an AI Agent handled it.
Filter the Inbox by sentiment to open only the conversations that need a follow-up. Trigger a Workflow on a negative close to alert a manager or reassign the conversation. Group Reports by sentiment to track how Contact sentiment moves month over month.
Sentiment is available on all plans. Enable it in Workspace settings to start scoring conversations as they close.