We've rolled out several enhancements to make managing your Workflows, securing your accounts, and handling data more efficient. Here's what's new:
New Workflow Templates
We've introduced new templates to help you manage broadcast responses, route Contacts based on their language preferences and more.
New:
- Broadcast Response: Assign to Agent: Automatically assign agents to handle incoming responses to Broadcast messages.
- Unsubscribe from Broadcasts: Easily manage Contact requests to unsubscribe from Broadcast messages.
- Contact Routing: Ask Language Preference: Gather language preferences from Contacts and route them to the appropriate agents.
- Contact Routing: By Language: Connect Contacts to agents who speak their preferred language.
- Sales Call Report:Generate comprehensive reports on sales calls.
Removed:
- Mark Contact as SpamWorkflow Template, as it is now replaced with the Block Contact feature.
Learn more here.
Improved Security for Google Sign-in
We've added 2FA verification for Google sign-in, ensuring an extra layer of security for your accounts.
Learn more here.
Upgraded Data Export for Growth Plan and Above
Enhanced Accuracy and Completeness
: We've expanded the data columns available in exports, providing you with more comprehensive insights and detailed reports.Consistency Across Features
: Standardized data columns across different export features to ensure consistency and reliability. Users can export data via Reports - Conversations List
or Settings - Data Export
section. Previously missing data points and inconsistent column names in the Settings - Data Export section have now been addressed.HTTP Request Step Enhancements
You can now include port numbers in URLs for HTTP request steps, enabling calls to servers accessible only through specific ports. This update also supports the use of IP addresses.
Learn more here.
Consistent Contact Creation
We’ve streamlined Contact creation by automatically selecting the Country field based on the phone number's country code for all Contact creation methods, including Developer API, Zapier, Make, and Contact Import.