Hey folks, it’s been a while since we’ve released any major changes to our platform. You know that means we’ve been cooking up something big! 🥳
This time around, we’re revising our pricing structure and subscription plans to reflect upgrades to our solution over the last four years and ensure the best value for your business. This will also help fund more great features coming your way and enable us to continue providing you with exceptional service.
Pro and Business Plans Get an Upgrade
The former Pro plan has been revamped! Now known as the Team plan, it offers more Workflows and the Shortcut Trigger, a nifty feature that allows agents to initiate a selected Workflow from the Messages Module itself. Meanwhile, Business plan users can enjoy additional Workflows and access to the HTTP Request Step and custom channels, previously reserved for Enterprise users.
📢 We have also launched a new billing cycle that allows you to save up to 20% in subscription fees! The Annual plan guarantees lower monthly costs, no matter which plan you’re on. Subscribe or change to the annual plan now for great savings 💪
14-Day Trial of Team Plan Replaces the Free Plan
It’s time to up your respond.io game. We’re replacing the Free plan with a 14-day trial of the Team plan and full access to all its premium features
🦸♂️
This way you get the full respond.io experience before deciding if this is the platform for you.No More Contacts Limit!
🎉It took time, but we have finally figured out a key-value metric that makes the most sense for you. We’re replacing our Total Contacts Limit with a
Monthly Active Contacts (MAC)
pricing model. MACs are contacts who have sent or received a message (excluding broadcasts) over the billing month. This means you never have to worry about the Total Contacts Limit anymore, plus:- You won’t pay for the contacts you don’t speak to
- You don’t have to delete contacts and lose their conversation history
- Your pricing will scale with the number of contacts you actually talk to
Some months are busier than others. If you’ve spoken to more contacts than usual and went over your MAC limit that month, simply pay the MAC Overcharges at the end of your billing month. The MAC Overcharges are $10 per block of 100 Contacts over your MAC limit.
You may view your MACs usage details on your Billing & Usage page. Alternatively, just click your Profile icon on the left navigation bar for a quick check of your usage.
New Module - Billing & Usage
Next, we merged the Billing Module with the Usage Module for a comprehensive and holistic view of your subscription plan. It also provides a more seamless experience for managing your plan and billing information.
In line with the new MAC pricing model, we have also introduced a new section under the Billing & Usage Module: The “MAC over time” graph. This lets you observe the trend of your MAC usage over selected billing cycles.
If you notice that your MACs have been growing rapidly, it’s time to upgrade your subscription! You may refer to the documentation for more details.