The new native Make (formerly Integromat) integration is now available! 🥳 Here’s your ticket to building more comprehensive automation with over 1,300 apps on Make.com and any other app with an open API.
To get the new version of the Make.com integration, go to
Settings > Integrations > Make (formerly Integromat) > Edit.Then, generate an API key and paste it into the Make.com Scenario editor to authenticate your Make.com account with respond.io.
Previously, the Make.com integration with respond.io did not support any triggers. These are the respond.io triggers you can now use:
- New incoming or outgoing message
- Conversation opened or closed
- New contact is added
- Existing contact is updated
- Contact tag is updated
- Contact assignee is updated
- New comment is added for a Contact
These triggers allow for a variety of use cases. For example,
New contact is addedcan be used to upload new respond.io contacts to a CRM. Similarly, you could automatically transfer comments from respond.io to your sales CRM with the trigger
New Comment is added for a Contact.
The previous Make.com integration also had a limited number of actions that could be performed. The new integration supports a host of new actions to choose from, including:
- Find a contact
- Update assignee
- Delete a contact
- Add a comment
- Open or close conversation
- Get all the closing notes
And many more! To explore all the available triggers and actions, check out the respond.io and Make.com integration page here.
To help you get started with popular applications such as HubSpot, Shopify, WooCommerce, and Pipedrive, we have created a list of readymade Make.com and respond.io templates. Here are some examples:
- Send a customer a message via respond.io for new Shopify orders
- Add a tag to a contact if a contact is added to a specified list in HubSpot
- Add a note to the contact in Pipedrive when their respond.io conversation is closed
Existing Make.com Scenarios that currently utilize the previous respond.io app will remain operational until the deprecation date. After that, they will not work.
To avoid any disruption to your workflow, we strongly recommend migrating to the new app
before 3 August 2023by following these instructions.