You now see the emoji reactions your Contacts send on WhatsApp, Facebook Messenger, Instagram, TikTok, and Telegram.
What’s new
- Conversation list:Spot a reaction without opening the conversation.
- Closed conversations:See reactions even after a conversation closes. A reaction reopens it.
- AI Agent:Let your AI Agent read each reaction and act on it following your instructions, such as treating a 👍 after a booking question as a confirmation.
- Workflows:Route conversations opened by a reaction with the newReactionmessage type.