We’re excited to launch
AI Agents
— smart, capable assistants powered by GPT-4.1 that can handle customer conversations from hello to handoff. Whether it’s sales, support, or anything in between, AI Agents can reply, act, and get things done for you.Here’s what’s new:
📋
Ready-to-use templates
— Quickly launch AI Agents for sales or support with prebuilt templates you can customize.⚡
Action-ready
— Choose tasks for your AI Agent, like closing and summarizing chats, updating Contact fields, updating Lifecycle, and routing to the right team or user.📂
Add knowledge sources
— Upload files and websites so your agent can answer with your business info in mind.🎯
Make it the first responder
— Set your AI Agent as default to instantly handle every new conversation.Why you’ll love it:
- Reduce drop-offs and response times
- Free your team to focus on high-value work
- Keep customers engaged 24/7
Learn more about setting up AI Agents.