Identify Contact's entry point for automating customized replies
S
Sana Nazir Ahmad
Business Problem/Pain Point:
Business wants to identify the entry points of leads and customize replies accordingly.
Use Case:
How to set pre-filled text for WhatsApp/Viber. How to generate QR code and embed in website. Workflow detects incoming lead with pre-filled text, sends a message and assigns to specific teams/agents.
S
Sana Nazir Ahmad
Proposed Solution:
Set pre-filled text to identify the channel e.g., whatsApp/Viber
Generate QR code
A workflow checks the pre-filled text and based on it:
Sends the lead a message.
Directs the lead to the relevant team/agent.