Automated Customer Booking Confirmation via SimplyBook Integration
JQ Lee
Business Problem/Pain Point:
- Business wants to automate sending booking details to customers after confirming a booking through a 3rd party app (SimplyBook)
Use Case:
- Booking made through SimplyBook > After booking is made, contact is created on Respond > Message template is sent to customer with booking details obtained from SimplyBook
Conversation Led Growth (CLG): Convert
JQ Lee
Proposed Solution:
- Create a message template for approval (Message template should include the confirmation of a booking, together with placeholders where data from SimplyBook should be populating).
A workflow is to be created on Zapier/Make with the following flow:
- SimplyBook - Trigger Event - New Booking
- Respond.io - Action - Create or update a contact
- Respond.io - Action - Send Message Template