Yong Wai Ting
Stage:
Capture
Objective:
Capture from Website
Business Problem:
  • Businesses often add the same channel widget to multiple websites. When a conversations starts on the platform, they want to be able to identify which website the Contact is coming from.
Pain Point:
  • Businesses struggle to track the source or website where the Contacts came from.
Solution:
  • Add multiple widgets of the same channel, each with different pre-filled messages. Then, add each widget to the appropriate website. Thus, the source can be identified when the contact starts the conversation with the pre-filled message.
  • Can be applied only to channels that allow pre-filled text to be defined e.g. WhatsApp, Viber, Email.