Article: Allow Customer/Client Option to Cancel Booking & Automatically Manage the Response
JQ Lee
Business Problem:
Business wants to provide its users the ability to cancel lessons they have booked.
Pain Points:
The business’s users have no way to communicate to the business that they want to cancel the lesson they have booked.
Context:
The business provides educational services and sends template messages to users using API to prompt users to book lessons in a Workflow. Currently, the users can’t cancel a lesson and the business wants to give them the capability to do so using API then manage the responses using Workflow.