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CRM: Zendesk Integration
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Iaroslav Kudritskiy
Zendesk is one of the market leaders in helpdesk software segment. The customer service and engagement platform is powerful and flexible, and can scale to meet the needs of any business.
An integration with Zendesk should create a seamless omnichannel experience for the customers and support agents. The customers can contact the company via any messaging app or social network offered as a channel to respond.io, while the message request will land in Zendesk ticketing system as a ticket which the agent will be able to process along with standard e-mail tickets.
Y
Yihui Chan
open
Hi all, we're interested in getting your feedback on which tools you are currently using and how you want them integrated with our platform.
Please provide your inputs, so that we can consider your needs to help us build the integration you want. The survey should only take a few minutes. Your feedback is highly appreciated! https://forms.gle/ToBedKo85eoRbFy2A
Dinesh Kumar
Any updates
Y
Yihui Chan
Hi Dinesh Kumar, thanks for checking with us! So far we're currently working on other features, but we'll post an update when we start looking into this feature.
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Nicolas Calderon Gonzalez
Botmaker already has this feature.
Kondo Ko
This is a good feature, I am looking for this if this rolls out.
Mehul Jindal
any update on this?
Y
Yihui Chan
Hi Mehul Jindal, we're currently planning and developing other features, but rest assured we will update the status of this feature request when we start planning for it.
Martin Micheron
Super important for us :)
Gerardo Salandra
Hey Martin Micheron: thanks for the feedback! Can you tell us what features you would like to see with the Zendesk CRM integration? Thanks!
Martin Micheron
Gerardo Salandra: The possibility to create a ticket on Zendesk directly from Respond :)
+ Communication with customers on Zendesk centralised on Respond :)
Gerardo Salandra
Martin Micheron: sounds good, so to confirm you would like to:
1) create customers in Zendesk inside Respond.io automatically
2) create customers in Respond.io inside Zendesk automatilly
3) Be able to create a Zendesk ticket from Respond.io
4) See Zendesk Customer Data inside Respond.io (potentially at the right sidebar in the messages module)
Did I miss anything?
Martin Micheron
Gerardo Salandra: Exactly !
M
Malek Idriss
Gerardo Salandra: has this integration been done?
M
Malek Idriss
Gerardo Salandra: looking for solid integration between respond.io and ZENDESK ? Has it been done ?
Y
Yihui Chan
Hi Malek Idriss, this integration is not developed yet. May I ask what will you use this integration for and share some examples, so that we can better understand how you might use it for your business?
K
Ken
Please!
Gláucio Bedim
test
W
Washoo Technologies
sdcvdcdc
N
Nikola Grujanac
I would like to get early access to this feature.
Thanks in advance,
Nikola
M
Malek Idriss
Nikola Grujanac: has this feature gone live ??
Y
Yihui Chan
Hi Malek Idriss, this feature is not live yet. We'll update the status of this feature request when we start planning for it.
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