Trigger variables for "Conversation Closed" trigger: (e.g. $conversation.closed_time)
complete
S
Shi Hui
Similar to the variables that we can save from the response of 'Ask A Question' step, trigger variables are the readily available variables to be used in the Workflow if a specific trigger is selected.
Trigger variable for "Conversation Closed" trigger:
- $conversation.opened_time
- $conversation.closed_time
- $conversation.closed_by
- $conversation.closed_by_source
- $conversation.first_response_time
- $conversation.resolution_time
- $conversation.incoming_messages_count
- $conversation.outgoing_messages_count
- $conversation.category
- $conversation.summary
- $conversation.assignee
- $conversation.assignee_team
The trigger variables above would be very useful in combination with "HTTP Request" Workflows Step to send relevant information to your data warehouse especially for CSAT purposes.
We welcome any constructive feedback or suggestions on the variables.
S
Shi Hui
complete
We’ve added new trigger variables for the Conversation Closed trigger! When you close a Conversation, the list of new variables is available for you to use in your Conversation Closed Workflow.
With this, you can automatically send Conversation data to your data warehouse instead of manually exporting it each time from the Reports module😜.
Read more about trigger variables here:
https://docs.respond.io/contacts-and-messages/dynamic-variables#workflow-trigger-variables
Gerardo Salandra
in progress
Gerardo Salandra
planned