Zapier Integration: Improvements | Voters

Zapier Integration: Improvements

complete

Kyle Lawrence

More Triggers & Actions (e.g. triggers for new message sent & new message received)
More Information (e.g. pass the Channel Name so we can have different actions based channel)

Basically allow almost anything to be done by Zapier. Give more power to integrations!

August 26, 2019

marked this post as

complete

🎉 This was long-awaited — Our new version Zapier version has been released!

List of triggers:

New incoming or outgoing message
Conversation opened or closed
New contact is added
Existing contact is updated
Contact tag is updated
Contact assignee is updated
New comment is added for a Contact

List of actions

Create or update a contact
Find a contact
Delete a contact
Send a message
Add a comment
Add or remove a tag
Update assignee
Update conversation status

And many more! You can find more information here.

Please let us know what you think. Feedback is appreciated!

Shi Hui

marked this post as

in progress

Miguel Prados

Shi Hui: Hi, any release date? Thanks 🙏

Shi Hui

Hi Miguel Prados, along with the other priorities that the team is also working on now, we are looking at releasing Zapier version 2 by the end of this year. 😃

Tim Robinson

Shi Hui: Hi, could you give us a list of triggers / actions that will be supported in the new release please? Understand if they are provisional at this stage but it's a factor in whether I upgrade my plan.

Shi Hui

Hi Tim Robinson, would you mind sharing with us what's the triggers and actions that you are looking for?

*In the meantime, our support team will reach out to you to share more information about what we are working on 😉

Tim Robinson

Shi Hui: Havent received an email from the support team yet, but potential triggers / actions would be:
Receive New Message / response
Send New Message / response
New contact added
Add new contact
Create new slack or teams channel (and post to it both directions). This would allow teams to use their primary internal comms tool for external comms as well.

Shi Hui

Hi Tim Robinson, thanks for your feedback, I can assure you that you will look forward to the new release! 😉

Stefan Sommer

I totally agree with @Kyle Lawrence, please add support for actions, and move the new Developer API back to the Team plan as it was before in version 1. Give the small business with limited budgets a chance for a developer first approach - or even better a "Pay-as-you-use".

Shi Hui

marked this post as

planned

Hassan Ahmed

Merged in a post:

Send Zaps to Respond.io

Iaroslav Kudritskiy

Respond.io has a Zapier integration, but currently only supports Zapier Triggers (data from respond.io to other tools).

Ideally, you would be able to send Zaps both ways.

February 25, 2022

Brendan Yong

Hi any update to this request? It's been 2 years and all we can trigger is 2 events on Respond.io and ZERO action.

Zapier is like the EASIEST To implement , and most flexible as it allows the end user to really use Repsond.io properly. pls look into this asap

Gerardo Salandra

Hey Brendan Yong: we are currently focused on the release of Workflows (our most requested feature) :)
But fear not, our next priority after Workflows is integrations. We will redo our Zapier integration from scratch and introduce an Integromat integration as well.
We still don't have an exact timeline.

Yuan Jiun Seng

Gerardo Salandra: Looking forward to this feature~! Thank you~

Ibrahim Onyesoh

Gerardo Salandra: We really need this to be bi-directional. Thx

Gerardo Salandra

Ibrahim Onyesoh: Agree :)

This is one of our priorities for 2022, our own team would really use it as well.

Sam Levine

Gerardo Salandra: hello! any movement on this? We are well past the end of 2021--curious if any potential timeline updates?

Shi Hui

Hi Sam Levine, the team is working on other priority items for the time being. We are in the midst of revamping our API. With this new API, we would be able to deliver a more comprehensive Zapier integration.😊

Gerardo Salandra

hey Sam Levine: good news here, we already started to plan the new Zapier integration and we expect to release it in Q3 this year :)

Aurélien Droinat

More actions like: Add contact (You receive a woocommerce order -> zapier -> add contact to respond). So you can send message to the buyer easily without adding the contact manually. Send Message thru Channels (for whatsapp with template message). So you complete the order and buyer receive a confirmation message automatically.

Gerardo Salandra

Merged in a post:

Zapier Tag Added Trigger

Derek Cummings

I'd like to see a Zapier Trigger for Tags.

July 28, 2021

Derek Cummings

+1 for Tags

Ohad Cohen

you can use raw webhook as a basic workaround this in some cases (using messages and contacts api)

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