W
member badge
Wilson Tan
Business Problem:
Inbound conversations often land in a general inbox with no clear ownership. Without a smart assignment system, human agents have to manually triage and route each new message — wasting time, delaying responses, and increasing the risk of leads slipping through the cracks. Respond AI currently lacks the ability to act as a
frontdesk assistant
to handle this handoff automatically.
Desired Outcome:
Introduce a
Frontdesk AI Agent
that detects who the conversation should go to and assigns it accordingly. Based on conversation content, the AI should assign the conversation to the right team, department, or specific user. Optionally, it could send a quick reply to let the customer know they’re being connected.
Use Case (Capture + Retain):
  • Capture
    : When a lead says, “I want to talk to sales,” the AI tags the convo and assigns it to the sales team.
  • Support
    : If someone needs help with billing, the AI routes it to finance and notifies the right teammate.
This turns the AI into a smart router — accelerating time to first response, reducing triage overhead, and giving customers a smoother, faster path to help 🎯📨✨