Reports: Agent Online/Offline Activity Report
Agent logs and activities. When logged in and out, not available and the feature to ad breaks like bathroom, lunch etc.
The historical report is necessary to keep track of how long the agent was connected to the platform and thus be able to measure its performance.
This functionality is highly sought after and in demand by companies. Knowing how long an agent or user is absent is a total advantage (our competitors don't have it 🙃).
Merged in a post:
User Activity Log
For our customers, it is very important, not only to see the connection status of their users or agents, but also to have information such as:
- Time of registration
- Check out time
- Online Time
- Busy Time
Having this information will allow our customers to have visibility of the time their agents or users are actually working. Currently most users are not in an office or call, but working from home and a supervisor or manager could not be constantly validating the online permanence of their team. No graph or report would be needed, it could just be a CSV.
Hey Carlos Fernando Martinez, we are about to release a new version that shows all your agents and how long they have been Online/Busy/Offline (see image below). Is that what you are looking? Or you would like to have a historical reports on this?
Carlos Fernando Martinez
Gerardo Salandra: Hello, yes, it is excellent. The historical report is necessary to keep track of how long the agent was connected to the platform and thus be able to measure its performance.