Inbox: Filter conversations by unreplied messages
complete
I
Isaac Meneses
Business problem:
When there are too many messages coming in, sometimes it's difficult to find out if the team is responding to the conversations. There might be a risk if a message goes unreplied.
Desired outcome:
It would be good if we can filter out conversations that we haven't replied to.
N
Nabilah Binti Salleh
complete
Our Unreplied Filter is here!
Find it as a toggle next to the filters and sorting dropdown of the Inbox module, so you can quickly spot and respond to conversations awaiting your attention.
Learn more here: https://help.respond.io/l/en/inbox/inbox-overview#search_and_filter_bar
Y
Yihui Chan
in progress
I
Isaac Meneses
Yihui Chan finally 😅
I
Isaac Meneses
Do you have any idea when this will be ready? I'm starting to develop a workaround for this problem using the API/webscraping because it's been two years since I posted this issue, and it still hasn’t been resolved. I handle over 1,000 leads per month, and these people are recurring, so it’s almost impossible to know which messages are unanswered without checking them one by one, which is not only inefficient but also time-consuming and exhausting.
Y
Yihui Chan
Merged in a post:
Hello, it would be necessary and very useful, to be able to filter for unread, or unanswered, when the flow is high, it is very tedious to review one by one
Katlin Sanchez
G
Gaby Flores
Much needed. Without it, it's really easy to leave messages unanswered, specially with high volume.
Amalia Putrieka
planned
Kim Brink
Amalia Putrieka Amazing!! Would this include marking a conversation as unread?
Amalia Putrieka
Hi Kim Brink thanks for your enthusiasm! We actually have a separate feature request for marking a conversation as unread that you might find interesting (refer to below link). We haven't looked into that feature yet, but we'll keep you updated on any progress :)
Valeriy Vetrov
We realy need this function to check un replied messages. I could't understand, what is the problem to do it. It is more important then you playing with design
Amalia Putrieka
Hi Valeriy Vetrov thank you for your feedback! We understand the importance of having the ability to filter unreplied messages. Our team is actively looking into this request, and we will keep you updated on any progress. We appreciate your patience and understanding as we work to improve our platform :)
Jay Lim
This is essential and should've been released long ago
R
Ruben Castilla
This is a "must" feature
F
Faeez M. Noor
Ruben Castilla: Hi Ruben, thanks for your comment.
Just to understand you further. Currently, is your team using the Open and Close conversation in the platform?
How do you plan to use this feature?
R
Ruben Castilla
Hi Faeez M. Noor , thanks for the reply.
Yes, we use it. Unfortunately due to the high volume of conversations and the messages, some conversations go down the list and they haven't been read yet.
It will be great to have a button (similar to the one that WhatsApp has) that let you filter and focus only on the unread conversations. You could also combine the unread filter with the oldest conversation sorting.
T
Tatiana Guichard
This is crucial, with a great volume of messages it is very hard to keep track of all pending messages to provide a quick response level.
R
Ruben Castilla
Tatiana Guichard I completely agree. This is a "must" feature
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