Messages: Filter conversations by unread and unreplied messages
planned
Y
Yihui Chan
G
Gaby Flores
Much needed. Without it, it's really easy to leave messages unanswered, specially with high volume.
Amalia Putrieka
planned
Kim Brink
Amalia Putrieka Amazing!! Would this include marking a conversation as unread?
Amalia Putrieka
Hi Kim Brink thanks for your enthusiasm! We actually have a separate feature request for marking a conversation as unread that you might find interesting (refer to below link). We haven't looked into that feature yet, but we'll keep you updated on any progress :)
Valeriy Vetrov
We realy need this function to check un replied messages. I could't understand, what is the problem to do it. It is more important then you playing with design
Amalia Putrieka
Hi Valeriy Vetrov thank you for your feedback! We understand the importance of having the ability to filter unreplied messages. Our team is actively looking into this request, and we will keep you updated on any progress. We appreciate your patience and understanding as we work to improve our platform :)
Jay Lim
This is essential and should've been released long ago
R
Ruben Castilla
This is a "must" feature
F
Faeez M. Noor
Ruben Castilla: Hi Ruben, thanks for your comment.
Just to understand you further. Currently, is your team using the Open and Close conversation in the platform?
How do you plan to use this feature?
R
Ruben Castilla
Hi Faeez M. Noor , thanks for the reply.
Yes, we use it. Unfortunately due to the high volume of conversations and the messages, some conversations go down the list and they haven't been read yet.
It will be great to have a button (similar to the one that WhatsApp has) that let you filter and focus only on the unread conversations. You could also combine the unread filter with the oldest conversation sorting.
T
Tatiana Guichard
This is crucial, with a great volume of messages it is very hard to keep track of all pending messages to provide a quick response level.
R
Ruben Castilla
Tatiana Guichard I completely agree. This is a "must" feature
Ejecutivo Assetplan
It's really necessary. When will we be able to count on this function?
N
Nabilah Binti Salleh
Ejecutivo Assetplan: Hello! Thank you for sharing your feedback with us! We are currently focusing on more pressing issues. We'll keep you informed about the development of this feature:) Thanks again for the support!
M
MC-Masterchat- Savdy
I need this, please kindly release this feature.
Kim Brink
We REALLY need this -- and to mark messages as unread. It would make things so much easier for our team who speaks to more than 200 clients per day each
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