Keep Contact Assignee after Close Conversation
complete
J
Jakub Niżniowski
Now, when you mark message as done, it becomes unassigned. That means that when the contact writes again, every space operator is notified.
In my use case, I can image a better scenario:
- A new message is assigned to operator A
- The message is marked as done and assignment stays with operator A
- the contact writes again – it's still assigned to operator A, so he/she is notified, as well as the space host/supervisor/manager (a new role for spaces?) who is responsible for the space – but nobody else.
It's all about work flow :)
F
Faeez M. Noor
complete
Contacts are no longer unassigned when conversations are closed! 🎉
Users can start updating their Workflows and activate this new behavior in Settings > Workspace Settings > General.
Read more about this release here: https://respond.canny.io/changelog/conversations-are-no-longer-unassigned-when-closed
Bopha Vann
I agreed and wish to have it soon
A
Alejandro Solórzano ( Gerente Marketing Digital )
Por favor, totalmente necesario. Que se pueda respetar la asignación, manual o automático
Gerardo Salandra
Hola Alejandro Solórzano ( Gerente Marketing Digital ): gracias por tu feedback, esta es una de nuestras prioridades para este año :)
Mei Wei
in progress
Gerardo Salandra
planned
Gerardo Salandra
Fernando Leon
This is good and if the agent is not online can assign to supervisor or other agent
D
David Rodríguez
Hi Gerardo
The assignment could also be made to groups or departments of collaborators
I
Islam Tohamy
Please add ability for delay in s. or m. before auto assign
also ability to assign depending on user defined condition
Gerardo Salandra
Hey Jakub Niżniowski, imagine operator A is not on duty that day, then nobody for see that message and the contact will have to wait until operator A is back. How do you suggest we solve this issue?
J
Jakub Niżniowski
Gerardo Salandra: that's why I wrote about the space supervisor(s) who manages all communication within the space. The supervisor can delegate the contact to operator B to continue the conversation.
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Attention Chat
Gerardo Salandra: Would it be possible to reassign to an available agent? Not all operations have staff to reassign these cases
Gerardo Salandra
Attention Chat: This will be possible with the new Automation Workflows feature: https://respond.canny.io/feature-request/p/flow-builder-workflows-for-automation-rules-improvements-to-automation
We are aiming to release this at the beginning of Q2 :)
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