CRM: Salesforce Integration - Basic
planned
B
Bernardo Gonzalez
Business Problem
Many respond.io users require a straightforward way to access their CRM data within our platform to improve response times and customer interaction quality. Without integration, users must switch between systems, leading to inefficiencies and potential data inconsistencies.
Platform Problem
Currently, respond.io does not offer a direct integration with Salesforce CRM that allows for pulling and displaying essential contact information within the user interface.
Desired Outcome
- Core/Simple CRM Integration: Establish a foundational integration with Salesforce to pull and display contact data directly in respond.io. This basic integration should include: Displaying contact names, phone numbers, email addresses, and customer lifecycle stages within respond.io.
- Allowing users to view recent contact interactions and notes from Salesforce without leaving the respond.io interface.
S
Shi Hui
planned
Y
Yihui Chan
open
Hi all, we're interested in getting your feedback on which tools you are currently using and how you want them integrated with our platform.
Please provide your inputs, so that we can consider your needs to help us build the integration you want. The survey should only take a few minutes. Your feedback is highly appreciated! https://forms.gle/ToBedKo85eoRbFy2A
Feargal Harris
When will this be complete? It should be used somehow with slack in Salesforce really.
S
Shi Hui
Hi Feargal Harris, we are currently working on some other higher priority items. We will look into this integration in the near future =)
J
Jason Osorio
Shi Hui: What can be a higher priority than connecting to the most popular CRM tool out there.
A
Auditoria BP
To date, having our own APIs, HTTP Request or integrations with make.com, which in theory allow the integration between respond.io and Salesforce, it would be strategic to develop an integration with this CRM. Salesforce already integrates WhatsApp...
C
Chris Elder
If not Salesforce integration natively - at least allow Zapier the ability to trigger an event from a conversation that has been marked done. We could then push into Salesforce as a custom record.
C
Chris Elder
Can we pls get access to this feature? We really need it as important customer information is living in a different system to where our sales and services teams work (Salesforce).
J
Joel Rankin
This would make Respond.io a killer app!
Botster Bot
I would like it to be available soon.
C
Chris Elder
Would also like to try this integration ASAP.
Mario De
Hi.. I'd like try this integration
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